Last updated: July 16, 2026
This EU Right of Withdrawal Policy (the "Policy") is provided by FloyaraMusic OÜ (registration code 16341789), Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626 Estonia, trading as PromosoundGroup ("we", "us", or "our"). It applies to consumers residing in a Member State of the European Union who purchase services through promosoundgroup.net.
1. Your 14-day right of withdrawal
You may withdraw from a distance contract for services within fourteen (14) calendar days without giving a reason. The withdrawal period starts on the day the contract is concluded, normally when we confirm your order.
2. Starting the service during the withdrawal period
Our promotion services are normally prepared and started within one (1) to six (6) hours after successful payment. For EU customers, continuing to checkout after the immediate-service notice is an express request for Promosound to begin the service during the 14-day withdrawal period.
The notice also explains that, if you withdraw after performance has started, you must pay for the service already provided and that the statutory withdrawal right ends after the service has been fully performed.
3. Withdrawing after performance has started
If you expressly requested an early start and then withdraw before the service has been fully performed, you must pay an amount proportionate to the services provided up to the time you informed us of your decision to withdraw. We will refund the remaining amount using the original payment method.
You lose the statutory right of withdrawal once the service has been fully performed, but only where performance began with your prior express consent and your acknowledgement that the right would be lost after full performance.
4. How to withdraw
Before the withdrawal period expires, you may submit a clear statement that you wish to withdraw by either:
For the electronic function, you will first review the request and then confirm it using a clearly labelled final action. We will send an acknowledgement of receipt by email without undue delay, including the content of your request and the date and time it was submitted.
The acknowledgement confirms receipt of your request. It does not by itself confirm that the order has already been cancelled or that a refund has already been approved. We will review the order and the performance already provided, if any, and then inform you of the outcome.
5. Effects of withdrawal
Where no performance has begun, we will refund all payments received for the withdrawn service. Where performance began at your express request, we may deduct only the proportionate amount described in Section 3. Refunds will be made without undue delay and no later than fourteen (14) days after we are informed of your decision, subject to any lawful proportionate deduction.
6. Availability of the electronic function
The withdrawal request form is permanently available from the page linked above. Eligible EU customer order pages may also show a shortcut to that form during the applicable withdrawal period. The absence of a shortcut does not remove any statutory right you may have. You may always use the form or contact us using the email address above.
7. Complaints and mandatory rights
This Policy does not limit rights that cannot be excluded under applicable consumer law. You may also contact the competent consumer dispute resolution body in your country of residence. Information about consumer alternative dispute resolution is available from the European Commission.
8. Contact
FloyaraMusic OÜ, trading as PromosoundGroup
Registration code: 16341789
Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626 Estonia
Email: support@promosoundgroup.net
This Policy is governed by Estonian law, without depriving consumers of mandatory protections available under the law of their country of residence.