EU Right of Withdrawal

Last updated: June 24, 2026

This EU Right of Withdrawal Policy ("Policy") is provided by FloyaraMusic OÜ (Reg code: 16341789), Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626 Estonia, operating under the trade name "PromosoundGroup" ("we", "us", "our"). This Policy applies to consumers located in the European Union ("EU") and the European Economic Area ("EEA") who purchase digital services through promosoundgroup.net.

This Policy is issued in compliance with Directive 2011/83/EU (Consumer Rights Directive) as amended by Directive (EU) 2023/2673 and Directive (EU) 2024/825, and forms an integral part of our Terms of Service.

1. Nature of Services

All products and services offered on promosoundgroup.net constitute digital services within the meaning of EU consumer protection law. Our services involve the delivery of social media promotion campaigns across platforms including, but not limited to, Spotify, YouTube, TikTok, Instagram, SoundCloud, and Beatport.

These services are:

Delivered entirely in digital format; no physical goods are shipped or provided;
Initiated promptly following order confirmation and successful payment processing;
Non-reversible once performance has begun, as promotional campaigns cannot be recalled, reversed, or "returned";
Customized to each customer's specific account, platform, and promotional objectives.

2. Right of Withdrawal — 14-Day Cooling-Off Period

Under Article 9 of Directive 2011/83/EU, consumers in the EU and EEA generally have the right to withdraw from a distance contract within fourteen (14) calendar days without giving any reason ("Cooling-Off Period"). For contracts for the supply of digital services, this period begins on the day the contract is concluded, i.e., when you complete your purchase.

3. Exemption for Digital Services

Pursuant to Article 16(m) of Directive 2011/83/EU, the right of withdrawal shall not apply to contracts for the supply of digital content or digital services where all of the following conditions are met:

(a) Performance of the digital service has begun;

(b) The consumer has given prior express consent to the commencement of performance during the withdrawal period; and

By completing a purchase on promosoundgroup.net, you expressly consent to the immediate commencement of the digital service and acknowledge that you will lose your right of withdrawal once performance of the service begins. This consent is obtained through a mandatory confirmation mechanism at checkout.

4. Commencement of Performance

Service performance is deemed to have begun upon the occurrence of any of the following:

(a) Your order enters our operational processing queue;

(b) Campaign setup, configuration, or resource allocation for your social media account has commenced;

(d) Delivery metrics (including but not limited to followers, plays, streams, views, or likes) have begun to accrue.

In most cases, service performance begins within a few hours of order confirmation, typically within two (2) to four (4) hours. Once performance has commenced, the exemption under Article 16(m) applies and the right of withdrawal is no longer available.

5. Exercising the Right of Withdrawal

If your service has not yet commenced (i.e., none of the conditions in Section 4 have been met), you may exercise your right of withdrawal within the 14-day Cooling-Off Period by either of the following methods:

(a) Electronic Withdrawal Function: Use the clearly labeled withdrawal button available on your order status page or customer account page at promosoundgroup.net; or

(b) Written Notice: Send a clear, unambiguous statement of your decision to withdraw to support@promosoundgroup.net, including your full name and order number.

Upon submitting a withdrawal request, you will be asked to confirm your identity and the details of the order you wish to cancel. An automatic confirmation of your withdrawal will be sent to your registered email address on a durable medium, in compliance with Directive (EU) 2023/2673.

6. Effects of Withdrawal

If you validly withdraw from the contract before service performance has begun:

(a) We shall reimburse all payments received from you without undue delay and no later than fourteen (14) calendar days from the date on which we are informed of your decision to withdraw;

(b) The reimbursement shall be carried out using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; and

7. Partial Performance

If you exercise your right of withdrawal after having consented to the commencement of performance but before the service has been fully performed, you shall be liable to pay us an amount which is proportionate to what has been provided up to the time you communicated your withdrawal, in comparison with the full coverage of the contract. The proportionate amount shall be calculated on the basis of the total price agreed in the contract. Where the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.

8. When Withdrawal Is Not Available

The right of withdrawal is not available in the following circumstances:

(a) The digital service has commenced in accordance with Section 4 and you provided prior express consent and acknowledgment as described in Section 3;

(b) The digital service has been fully performed;

(d) The order falls within another exemption recognized under Article 16 of Directive 2011/83/EU.

9. Service Quality Guarantee

This Policy does not limit any rights you may have under applicable EU consumer protection law regarding the conformity of digital services. Notwithstanding the foregoing provisions on withdrawal, if a digital service does not conform to the contract as described on the relevant product page, you may be entitled to remedies under Directive (EU) 2019/770 on the supply of digital content and digital services.

For service-related inquiries or complaints, please contact support@promosoundgroup.net within thirty (30) days of your purchase. We will investigate and, where appropriate in our determination, re-deliver the service or offer a proportionate credit. This guarantee operates independently of and does not extend the statutory right of withdrawal.

10. Penalties for Non-Compliance (Informational)

For transparency: under EU Directive 2023/2673, failure by a trader to provide the required electronic withdrawal function may result in legal warnings, fines of up to 4% of annual turnover in certain EU member states, and extension of the Cooling-Off Period to twelve (12) months and fourteen (14) days.

11. Contact Information

FloyaraMusic OÜ (trading as PromosoundGroup)
Reg code: 16341789
Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1
74626 Estonia
Email: support@promosoundgroup.net

We aim to respond to all withdrawal requests within two (2) business days.

12. Applicable Law

This Policy is governed by and construed in accordance with the laws of the Republic of Estonia, without prejudice to mandatory consumer protection provisions of the EU member state in which you are habitually resident. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the Estonian courts, without prejudice to your right to bring proceedings in the courts of your habitual residence.

For online dispute resolution, EU consumers may use the European Commission's ODR platform at https://ec.europa.eu/consumers/odr.

13. Relationship to Other Policies

This Policy supplements and should be read in conjunction with our Terms of Service and Refund Policy. In the event of any conflict between this Policy and the Terms of Service or Refund Policy regarding the right of withdrawal for EU/EEA consumers, this Policy shall prevail.